Endress+Hauser Proline Promass F 300 - Page 185

Proline Promass F 300 EtherNet/IP Diagnostics and troubleshooting
185
For output signals
Error Possible causes Solution
Signal output outside the valid
range
Main electronics module is
defective.
Order spare part →  217.
Device shows correct value on local
display, but signal output is
incorrect, though in the valid range.
Configuration error Check and correct the parameter
configuration.
Device measures incorrectly. Configuration error or device is
operated outside the application.
1. Check and correct parameter
configuration.
2. Observe limit values specified in
the "Technical Data".
For access
Error Possible causes Solution
No write access to parameters Hardware write protection enabled Set the write protection switch on
main electronics module to the OFF
position →  169.
No write access to parameters Current user role has limited access
authorization
1. Check user role →  64.
2. Enter correct customer-specific
access code →  65.
No connection via EtherNet/IP Device plug connected incorrectly Check the pin assignment of the
connector .
Not connecting to Web server Web server disabled Using the "FieldCare" or "DeviceCare"
operating tool, check whether the
Web server of the measuring device
is enabled, and enable it if
necessary→  72.
Incorrect setting for the Ethernet
interface of the computer
1. Check the properties of the
Internet protocol (TCP/IP) →  68.
2. Check the network settings with
the IT manager.
Not connecting to Web server • Incorrect IP address
• IP address is not known
1. If addressing via hardware: open
the transmitter and check the IP
address configured (last octet).
2. Check the IP address of the
measuring device with the network
manager.
3. If the IP address is not known,
set DIP switch no. 10 to ON, restart
the device and enter the factory IP
address 192.168.1.212.

EtherNet/IP communication
is interrupted by enabling the
DIP switch.
Web browser setting "Use a Proxy
Server for Your LAN" is enabled
Disable the use of the proxy server
in the Web browser settings of the
computer.
Using the example of MS Internet
Explorer:
1. Under Control Panel open
Internet options.
2. Select the Connections tab and
then double-click LAN settings.
3. In the LAN settings disable the
use of the proxy server and select
OK to confirm.