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Setting a Password and Locking the Control Panel
Scanner Button Does Not Work as Expected
If the scanner button does not start the correct program or perform the correct action, try these solutions:
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Check the USB cable connection between the computer and scanner if you are connecting via USB.
• Check that the correct scanner is selected using the Epson Scan 2 Utility.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If
necessary, uninstall and reinstall it.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
• Check the status of the lights and make sure the scanner is ready to scan.
• If you are connecting your scanner over a network, make sure the Wi-Fi connection is working
correctly. Try turning the wireless router off and on again, and make sure the router cable is securely
connected.
• If you are connecting your scanner via USB, use only the USB cable that came with the scanner.
Make sure it is connected directly to your computer and not to a USB hub.
• Make sure your scanner is not connected to another computer via USB. A USB connection takes
priority over a Wi-Fi connection.
• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and
reinstall it.
Parent topic: Solving Scanning Problems
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the product is turned on.
• Make sure the connection between the product and your computer is secure.
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