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• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, be sure that the product is listed under Imaging Devices in the Device Manager.
• Check that the correct product is selected using the Epson Scan 2 Utility.
• Check that the correct setting is assigned to the scanner button in Document Capture Pro (Windows)
or Document Capture (Mac).
• Make sure the scanning software is installed.
• Connect the product directly to the computer. The product may not work properly when connected
through a USB hub/switch.
• Plug the USB Type A connector into a USB 3.0 port on your computer, if available.
• Document Capture Pro (Windows) does not support Windows Vista or Windows server, so use Epson
Scan 2 for scanning instead.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• Make sure the PC Connection via USB setting is not disabled on the control panel.
• Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on.
• If you are using the product over a network, make sure the network cable is securely connected.
• Make sure another computer is not connected to the scanner using a USB cable. A USB connection
takes priority over a Wi-Fi connection. If another computer is connected by USB, disconnect it.
• If you are using a Mac computer, make sure you select the network that has priority on it.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
Paper Feeding Problems
If you have problems feeding originals in your product, try these solutions:
• If multiple pages feed at once, try the following:
• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
• Load fewer originals at a time.
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