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• If you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to different SSIDs, you cannot connect to the wireless router. Connect the
computer or smart device to the same SSID as the scanner.
• Enable the DHCP function on the router or access point.
• Check that the product's IP address is set correctly.
• If you cannot start scanning from a smart device, make sure the product and smart device are
connected correctly. Use the Epson Smart Panel to check the connection status for the smart device
and the product.
Parent topic: Solving Network Scanning Problems
Related concepts
Wi-Fi Direct (Simple AP) Mode Setup
Related tasks
Selecting Wireless Network Settings from the Control Panel
Using the Epson Smart Panel Mobile App
Related topics
Wi-Fi or Wired Networking
Network Software Cannot Find Product on a Network
If EpsonNet Setup cannot find your product on a network, try these solutions:
• Make sure your product is turned on and connected to your network. Verify the connection using your
product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
• Make sure your product is not connected to a guest network.
• If necessary, reinstall your software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
2. Windows only: Uninstall your product software.
3. Restart your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
restart your router, so note the next step before restarting it.
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