1. Make sure there are no errors on the LCD screen, the CD/DVD tray is not inserted for printing, and
the output tray is extended.
2. Load a few sheets of plain paper in the product.
3. Do one of the following:
• Windows: Right-click the product icon in the Windows taskbar.
• OS X: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Head Cleaning.
You see a window like this:
5. Click Start to begin the cleaning cycle.
You see a message on the LCD screen during the cleaning cycle.
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