Epson Expression Photo XP-960 User Manual

Paper Jam Problems in the Paper Cassette
If you see a message that paper has jammed in the paper cassette, follow the steps here or on the LCD
screen to clear the jam.
1. Cancel the print job, if necessary.
2. Pull out both paper cassettes, then carefully remove any jammed paper.
3. Make sure the paper you loaded is under the edge guides.
4. Keep the cassette flat as you insert it. If inserting Cassette 1 (upper cassette), insert it until the arrows
on the right side line up.
5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam
message, check the other paper jam solutions.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Auto Duplexer or Rear Cover
Paper Jam Problems in the Auto Duplexer or Rear Cover
If you see a message that paper has jammed in the auto duplexer or rear cover, follow the steps here or
on the LCD screen to clear the jam.
1. Cancel the print job, if necessary.
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Epson Expression Photo XP-960 Specifications

General

Maximum Print Resolution	5760 x 1440 dpi
Ink Type	Claria Photo HD Ink
Scanner Type	Flatbed
Maximum Scan Resolution	4800 x 4800 dpi
Connectivity	USB, Wi-Fi, Ethernet
Duplex Printing	Yes
Supported Operating Systems	Windows, macOS
Type	All-in-One Printer
Functions	Print, Copy, Scan
Print Technology	Inkjet
Print Speed (Black)	8.5 ppm
Print Speed (Color)	8.0 ppm
Maximum Scan Area	8.5 x 11.7 inches
Mobile Printing	Epson Connect, Apple AirPrint, Google Cloud Print
Display	4.3" Touchscreen
Memory Card Support	SD Card
Paper Sizes Supported	Letter, Legal, A4, 4" x 6", 5" x 7", 8" x 10"