9-20
Troubleshooting
❏ Multiple pages feed
❏ The paper jams
❏ Paper isn't ejected fully or is wrinkled
Paper doesn't feed
Remove the stack of paper and make sure of the following:
❏ The paper isn’tcurledorcreased.
❏ The paper isn’t too old. See the instructions that came with
the paper for more information.
❏ The paper isn’tloadedabovethearrowontheleftedgeguide.
❏ Paper isn’t jammed inside. If it is, remove the jammed paper.
❏ Black and/or color ink are out. Replace the appropriate
cartridge. See “Replacing an Empty Ink Cartridge” on page
7-2.
Then, load the paper again. Make sure you follow any special
loading instructions that came with your paper. See also “Paper
Handling” on page 19.
Multiple pages feed
Remove the stack of paper and make sure the paper is not too thin.
See “Paper” on page B-2 for specifications. Fan the edges of the
stack to separate the sheets, then reload the paper.
If too many copies of a document are being printed, check the
Copies setting in both the printer driver and your application.
For instructions, see “Modifying the printout style” on page 2-18
for Windows or “Modifying the page layout” on page 4-15 for
Macintosh.
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