IP Series IP Feature Phone operation
A.7
Supervised transfer — announcing the caller to the called party
1.
While connected to an outside call, press TRANSFER and then the line access code (9, 8, or
71–76, and then dial the telephone number to which you want to transfer.
2. Do not hang up; instead, wait until the called party answers.
3. Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)
4. Hang up, completing the supervised transfer. Now both CO lines are connected via a trunk-to-
trunk connection.
Note: If, at any point during the trunk-to-trunk transfer, you wish to return to the original call —
perhaps you received a busy signal at the remote end, or the recipient simply won’t take
the call — just press FLASH. This will disconnect the second CO connection, returning
you to (and removing from hold) the original call.
. . . to a voice mailbox
Transferring a caller to a mailbox to leave a message
1.
Press VOICEMAIL and the appropriate station key — or, if your phone has no station key
programmed for this destination, press VOICEMAIL and TRANSFER, and then dial the extension
number.
2. You and the caller will be connected to that user’s personal greeting. You may choose either to
hang up immediately or listen to a portion of the personal greeting (i. e., to assure yourself that
you have placed the caller into the correct mailbox).
Note: Regardless of when you hang up, the caller will hear the entire personal greeting. To insure
the privacy of the message, you will automatically be disconnected at the record tone.
Transferring a user to his/her own mailbox for message pickup
You can transfer a user who’s calling from the outside directly to his/her mailbox for message pick-
up by pressing VOICEMAIL, * and the appropriate Station Key, or dialing the mailbox number and
hanging up.
. . . to the main greeting
To transfer an outside caller to the main greeting, press VOICEMAIL and hang up.
Conference calling
To create a conference call:
1. Establish the first call.
2. Press CONF. This places the call on hold.
3. Place a second call as you normally would.
4. Once connected to the second call, press CONF again to connect together the three of you.
5. Repeat these steps to add additional parties to the conference.
If the newest added-on party does not answer, press his/her station key again or press FLASH to
return to the original conferees. If you place any incoming caller on park (see “Park/hold
operation,” page A.10) or hold, you can add that caller, too, to the conference by pressing CONF,
retrieving the call from park or hold and pressing CONF again.
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