IP Series IP Feature Phone operation
A.11
Hold
To place a call on hold
Press HOLD to place an outside call on hold exclusively for the station you’re using. The HOLD LED
will blink green. If your phone has line keys programmed, the corresponding line key will also blink
green (it will show as busy at all other stations).
To retrieve a held call
To reconnect to a call on hold, press HOLD (blinking green) again. Or, if your phone has line keys
programmed, press the corresponding (blinking green) line key.
Park/hold recall
If you don’t retrieve a parked or held call within a certain period of time (set by the installer), your
phone will “recall” it. You’ll hear three short ring tones and the LCD display will show “PARK RECALL
XX” (where XX refers to the line involved) or “HOLD RECALL”:
PARK RECALL: 5
R5 2
To answer the recall, lift the handset or press SPEAKER. To perform another action — such as
placing an outside call — during a recall, you must first answer the recall and transfer it, park again,
etc., and then place the call. An “R” will appear on other phones’ displays to show that the call is
being recalled.
Note: A park or hold recall will ring the extension six times, then follow the extension’s call-forward
setting (the default is that it goes to the extension’s mailbox).
System-wide hold
Your Installer may have enabled this feature, which is used in conjunction with line key
appearances programmed at your station (see page A.32). This allows you to press the HOLD key to
place the caller on hold so that anyone with line key appearances programmed at his/her station
can retrieve the call; the appropriate line key will blink green at your station and blink red at those
other stations. To retrieve the call from hold, simply press its line key.
Note: If your station doesn’t have line key appearances, pressing HOLD causes an exclusive hold;
i.e., the line key remains solidly lit on all other stations with that line key programmed.
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