IP Series Special feature: Q & A mailboxes
G.1
Q & A mailboxes
Important: You are being assigned a special feature not covered in the regular station user
guide or tutorial. Be sure to get your Q & A mailbox number from the system
administrator.
Q & A (question and answer) mailboxes allow you to ask callers for more detailed information, such
as on an employment questionnaire or a survey.
As a Q & A mailbox owner, you can record up to 10 questions. the system groups the individual
answers and plays them back as a single message (separated by short beep tones). Normal
message handling capability — delete, save, etc. — applies to all answers within the message.
Note: Each answer can have a maximum length of a regular message as programmed by the
Installer.
Include in the first question instructions to conclude each answer by pressing 1 or to pause for the
next question: “Record your name at the tone, then press 1 or pause for the next question.” [Next:]
“Record your address at the tone…” [etc.]
At the conclusion the caller can be forwarded to another extension, mailbox, or automatically
disconnected. Include in the last question the appropriate information such as: “This is the last
question. After you have finished, please hang up….”
Note: If the caller does not respond to two questions in a row, the call will be disconnected.
Q & A mailboxes are turned “on” only when questions have been recorded. Deleting all questions
will turn “off” the mailbox.
Programming Q & A mailboxes
1. Press PROG/HELP, *, and the Q & A mailbox number.
2. You will be prompted to do one of the following:
(a.) Record the questions
(b.) Change the password
or
(c.) Access previously deleted messages.
(See the following explanations.)
3. When finished, exit by hanging up.
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