IP Series IP Feature Phone operation
A.21
Voice mail operation: an introduction
Your phone system provides accurate and timely messages. Others will become more comfortable
leaving you voice messages if you promptly retrieve and respond to your messages.
VOICEMAIL
The VOICEMAIL key is used for direct access to all voice mail features, such as picking up messages
or transferring directly to mailboxes.
Personal greetings
Initially, your mailbox has a generic greeting: “You have reached the mailbox for extension xxx.
Dial 0 to reach the operator or begin recording at the tone.” You can record up to three different
personal greetings in your own voice indicating your availability to return calls.
Examples
Greeting 1:
Hi, this is [name]. I’m away from my desk or on the phone right now; so please either dial zero
to reach our operator, or leave me your name, number and message at the tone and I’ll get
back to you as soon as I can.
Greeting 2: Hi, this is [name]. I’m out of the office. You may dial 122 for my assistant. If you prefer, you
may leave me a voice message at the tone — I’ll check in regularly — or, if it’s important, dial 2
now to leave me an urgent message that will page me automatically.
Greeting 3: Hi, this is [name]. It’s after normal business hours here, so please leave a message at the tone
and I'll respond on the next business day.
Depending on auto attendant usage and your personal preferences, you
may wish to include one or
more of these options in your personal greetings:
Option Instruction
0 To reach the operator
1 To skip directly to the record tone (or “beep”)
2 To mark this message as
urgent
(see “Urgent messages,” page A.29)
8 To the main greeting (if your system is using the IP Series auto attendant)
XXX An extension number of another user
You can change any personal greeting as often as necessary, by just recording over a previously
recorded personal greeting.
Warning: Do not delete all of your personal greetings; make sure at least one always remains.
Deleting all the greetings not only doesn’t revert to the initial default greeting, it also
will turn off your mailbox.
Personal greeting keys
You can program a programmable feature key as a personal greeting key for any one of the three
personal greetings (see page A.19). Once created, this shortcut can then be used to activate the
associated personal greeting (the key’s LED will glow green and the greeting played as confirmation).
Note: If you wish to re-record this greeting, press RECORD while the confirmation is playing and
follow the prompts.
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