Special feature: Q & A mailboxes IP Series
G.2
1 Select question
Select the desired question number, 1–10. the IP Series system will play the question and give you
the option to perform one of the following:
1 Record question
Begin recording at the tone; press 1 to stop. The new question automatically replaces
the old one with that question number.
Note: The mailbox will not be enabled if no questions exist.
2 Delete question
When prompted, press 2 again to confirm deletion. If you delete a question in the
middle of a list without replacing it, the playback numbers of the other messages will not
change (this is important only for your knowledge in programming, since the system
itself won’t introduce each question to the caller as “Question 3,” “Question 6,” etc.).
Example: If you deleted question number 3 out of 5 questions, the system would play
only questions 1, 2, 4, and 5 to a caller. When you retrieve the playback, two
beep tones will separate answers 2 and 4.
3 Hear current question
2 Password
The password may consist of 2 to 8 digits followed by # (0 cannot be the first digit). If you prefer not
to have to enter a password, enter 0 as the entire password.
9 Message Recycle Bin (un-delete)
The IP Series system stores your most recently deleted 10 messages in a Message Recycle Bin to
let you recover, or "un-delete,” messages that may have been deleted in error. Press 9 to advance
through deleted messages. Press 8 to restore a message to your mailbox as an old message.
Retrieving messages from an IP Feature Phone
Press VOICEMAIL, * , and the mailbox number.
Virtual Mailbox Key
™
To help monitor that all messages have been picked up, you can program a programmable feature
key on any IP Feature Phone as a Virtual Mailbox Key for the Q & A mailbox. When new messages
exist, the key will blink rapidly; press it to connect automatically to the mailbox.
Program the programmable feature key with VOICEMAIL, *, and the mailbox number (see
“Programmable feature keys,” page A.32).
Retrieving messages when off-premises
1. Call the main number.
2. If the auto attendant main greeting answers, press * and the Q & A mailbox number.
If a live operator answers, have the operator transfer you (by pressing VOICEMAIL and *,
followed by entry of the mailbox number).
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