IP Series Special feature: ACD
C.3
While logged on: no DND, monitor mode or call forward
While you are logged on as an agent, the system will deny your station the ability to place your
phone in DND or monitor mode or to call-forward calls.
When you log off, your station returns to normal regarding these capabilities.
Call waiting
While you are logged on as an agent, calls routed to you as a member of an ACD department will
not call-wait to your station. However, calls that have dialed your extension number directly will
call-wait.
ACD administrator key
A programmable feature key allows a user to view the call activity of an ACD group. Set a
programmable feature key with 5 6 3 and the ACD department number (for example, 5 6 3 2 9 0),
and then press the key. It will glow green and the bottom line of an ACD group's display will appear
until you press the key again.
To program an ACD administrator key:
1. Enter feature key programming mode by pressing PROG/HELP 2.
2. Press the desired programmable feature key.
3. Press 5 6 3 followed by the ACD department number.
Note: If you don’t know the department number, contact your system administrator.
4. Press the same programmable feature key again.
5. Press RELEASE to exit programming mode.
Note: While you’re logged on, your phone’s display will show the department’s call status
(see “Display indications,” page C.2); however, department calls won’t be directed to
your extension.
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