Special feature: ACD IP Series
C.2
Programming the wrap key
Use the phone’s Help Mode (PROG/HELP) to verify the location of the wrap key (it has been
assigned to the third row, left hand programmable feature key).
To program a new key location (or if one has not been previously programmed):
1. Access programmable feature key programming (PROG/HELP 2).
2. Press the key of the location where you wish the key to be located.
3. Dial 5 6 2.
4. Press the programmable feature key again.
5. Press RELEASE to exit programming mode.
LED indicator
The LED on the agent log-on/off key will indicate your agent status as follows:
LED Status
Green Logged on
Amber In wrap mode
Red Logged off
Flashing red Automatically logged off
Note: If you leave your desk and forget to log off, and the system sends a call to your station that is
not answered, your station will be automatically logged off. You must log back on, upon
returning to your station, to be available again for calls for that department.
Display indications
While you are logged on, the display will show the department’s call status as shown below.
• If you're logged on but idle:
10/12 11:09 AM
Q: 0 WAIT
• If you're logged on and you are on a call, the display shows the Caller ID (or line number) and
duration of the current call on the top line of the display. The bottom line shows the Department
name momentarily and then is replaced by the number of calls waiting in queue and the longest
hold time:
XYZ CO 2:13
Q: 2 WAIT 1:09
Additionally, to help alert agents that calls are in queue, a short beep tone will be heard each time
a new call is added to the queue.
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