IP Feature Phone operation IP Series
A.20
Virtual answer keys (Codes 575, 576)
Note: This works only if call waiting is enabled for your station. Consult your administrator if needed.
You can program a virtual answer key to play a greeting to a caller when your extension is busy and
route the caller to a desired destination by pressing this key. Program a programmable function key
with either 5 7 5 or 5 7 6. Prompts will instruct you in how to record the greeting and program the
caller’s destination.
The destination can be either the default call waiting or another station; the system takes the caller
there after playing the recorded greeting. With call waiting, the system places the caller on hold as
call waiting (“camping on”) for your station; if the caller can’t wait, he/she may (a.) press 1 to reach
your voice mail, (b.) enter another extension or (c.) press 0 to reach the Operator. With another
station selected, the call is forwarded to the station.
To record the greeting from an idle phone:
1. Press the chosen programmable function key; then press RECORD.
2. Follow the prompts to record the greeting and program the destination.
Sample greetings for call waiting keys:
“Hello. This is Harvey. I’m currently on another line, but I’d really like to speak
to you. Please hold and I’ll be with you shortly. However, if you do not wish to
wait on hold, press 1 to leave me a voice message. You may also either dial
another extension or press 0 to reach the Operator.”
“Hello. This is Bill. I’m currently on another line, but I have been notified of
your call. I am sending your call to our Sales Department administrator for
more immediate assistance. Please remain on the line as your call is being
transferred. Thank you.”
QuickPage (Code 577)
Normally used by an operator, this key lets you quickly park and page a station user. After
programming a key as a quick page key, you can — while on an outside phone call — press the key,
then enter a station number (or press a programmable feature key programmed for an extension)
and the system will automatically page the person
6
, then forward the call to the person’s voice
mailbox if he/she doesn’t answer.
6
The system will access the paging zone for the extension and play the user’s name as recorded in the directory (if no
name is recorded, it will page by extension number) followed by the phrase “you have a call on park” and the line on
which the caller is parked — e.g.,
“John Doe, you have a call on park 21.”
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