IP Series IP Feature Phone operation
A.19
Background announce key (Code 569)
During call waiting, you can also make a brief, private background announcement (see
“Background announce feature,” page A.9) to the station's earpiece (if the station user has
enabled the background announce feature). Press the key to talk and release when finished.
Personal greeting key (Codes 571–573)
These keys will provide for easy activation of one or more of your personal greetings (see “Personal
greetings,” page A.21). The key's LED will be green for the associated personal greeting that is
active. These keys can be used in place of or in conjunction with manual activation of the greetings
in Programming mode.
Note: For ACD key programming, see “ACD agent operation,” pages CC.1–C.3.)
Missed call key (Code 574)
Note: This works only if you are receiving Caller ID service from your provider. Consult your
administrator if needed.
A programmable feature key with this code will flash whenever you have a missed call — i.e., both
(a.) you don’t answer a call to your station; and (b.) the caller doesn’t leave a message in your voice
mailbox. When the key is flashing, press it to see the stored Caller ID record for the most recent
missed call. Use the scroll keys (▼ / ▲) to view records for other missed calls; the IP Series system
will store Caller ID records for up to 10 missed calls.
Note: When your station receives its 11th missed call, this will delete the oldest missed call.
Additionally, while a record is on the display, you may do the following:
• To dial the caller displayed, press REDIAL.
• To view the telephone number (rather than the name), press 2.
• To delete a record, press 7 while the record is on the display.
• To store the record in your Personal Dex, press ESI-DEX.
Note: If your station is forwarded to another extension, any calls will be considered answered and
the missed call key will not flash. However, if that other extension has a missed call key
programmed, that key will flash (under conditions (a.) and (b.), as described above) even if
the call is actually forwarded from your extension.
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