EXFO Optical Explorer - Page 234

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Troubleshooting

222 OX1

Sharing Information With the Technical Support Group

To share information with the technical support group:

1. From the main menu, tap Support.

2. Tap Share information with EXFO.

Main Page

Table of Contents3
Regulatory Information7
Introducing the OX1 Optical Explorer13
Main Features14
Available Options17
LED Indicator Description19
Battery Status Icon Description20
Power Sources20
Test Functions and Tools22
Using Your OX1 as a Standalone Unit23
Using Your OX1 with a Smart Device23
Technical Specifications23
Conventions24
Safety Information25
General Safety Information25
Other Safety Symbols on Your Unit27
Laser Safety Information28
Electrical Safety Information30
Getting Started with Your Unit33
Turning on Your Unit33
Turning off Your Unit34
Configuring Your Unit at First Startup35
Understanding Fiber Xplorer36
Viewing Notifications39
Working with Launch and Receive Test Cords41
Cleaning and Connecting Optical Fibers47
Temperature Management49
Setting up Your Unit51
Adjusting Brightness51
Enabling or Disabling Sound Notifications52
Selecting the Language of Operation55
Adjusting the Date, Time and Time Zone57
Selecting the Distance Units62
Configuring Sleep Mode64
Selecting Test Wavelengths66
Enabling or Disabling Power Measurements71
Working with Custom Pass/Fail Thresholds or EXFO Advisor76
Working with the PON Tool84
Working with a Demarcation Section90
Configuring the IOR Value98
Reverting to Factory Settings101
Testing Fibers103
Performing Measurements104
Working with Link Results108
Working with Link Overview110
Working with Link View111
Performing Tests When Light Is Detected on the Network113
Using the Power Checker115
Setting Thresholds116
Setting Reference Values on Your Power Checker122
Measuring Power or Loss124
Using the Light Source127
Managing Test Results135
Viewing Measurements135
Changing an Element Type139
Deleting Measurements141
Generating Measurement Reports144
Working with the Testflow Mobile Application147
Installing the Testflow Mobile Application on Your Smart Device148
Establishing or Closing a Connection with a Smart Device Via the Bluetooth Technology149
Enabling or Disabling the Wireless Communication153
Working with a Wireless Network157
Transferring a Testflow Job to the OX1171
Configuring the Unit's Behavior after a Pass Measurement175
Performing a Measurement Again177
Synchronizing Job Results with the Smart Device and the Cloud Server179
Deleting Job Measurements180
Generating Job Measurement Reports181
Accessing the Online Documentation from the Smart Device183
10 Maintenance185
Cleaning SC Connectors186
Cleaning the Touchscreen187
Recharging the Battery187
Replacing the Battery190
Verifying the Optical Output of Your Unit199
Determining the Condition of the Click-Out Optical Connector (Pro Units Only)203
Replacing the Click-Out Optical Connector (Pro Units Only)205
Recalibrating the Unit209
Upgrading Applications and Firmware211
Recycling and Disposal213
11 Troubleshooting215
Solving Common Problems215
Restoring Your Unit to Normal Operation219
Testing the Touchscreen227
Accessing the Online Documentation from the OX1229
Contacting the Technical Support Group232
Sharing Information with the Technical Support Group233
Viewing System Information236
Transportation237
12 Warranty239
General Information239
Gray Market and Gray Market Products240
Liability241
Exclusions241
Certification241
Service and Repairs242
EXFO Service Centers Worldwide243

EXFO Optical Explorer - Page 234

Table of Contents