Getting Help
If you require assistance, contact Extreme Networks using one of the following
methods:
Extreme Portal
Search the GTAC (Global Technical Assistance Center) knowledge base; manage
support cases and service contracts; download software; and obtain product
licensing, training, and certications.
The Hub
A forum for Extreme Networks customers to connect with one another, answer
questions, and share ideas and feedback. This community is monitored by Extreme
Networks employees, but is not intended to replace specic guidance from GTAC.
Call GTAC
For immediate support: (800) 998 2408 (toll-free in U.S. and Canada) or
1 (408) 579 2826. For the support phone number in your country, visit:
www.extremenetworks.com/support/contact
Before contacting Extreme Networks for technical support, have the following
information ready:
• Your Extreme Networks service contract number, or serial numbers for all involved
Extreme Networks products
• A description of the failure
• A description of any actions already taken to resolve the problem
• A description of your network environment (such as layout, cable type, other
relevant environmental information)
• Network load at the time of trouble (if known)
• The device history (for example, if you have returned the device before, or if this is a
recurring problem)
• Any related RMA (Return Material Authorization) numbers
Subscribe to Product Announcements
You can subscribe to email notications for product and software release
announcements, Field Notices, and Vulnerability Notices.
1. Go to The Hub.
2. In the list of categories, expand the Product Announcements list.
3. Select a product for which you would like to receive notications.
4. Select Subscribe.
5. To select additional products, return to the Product Announcements list and repeat
steps 3 and 4.
You can modify your product selections or unsubscribe at any time.
Getting Help Preface
10 ExtremeSwitching 5420 Series Hardware Installation Guide
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