Chapter 12: Technical Support
FARO Technologies, Inc. is committed to providing the best technical support to our customers. Our
Service Policy is detailed under Industrial Service Policy in this manual. If you have any difficulties
using one of our products, follow these steps before contacting our Technical Support Team:
l Be sure to read the relevant sections of the documentation.
l Visit the FARO Customer Care area on the Web at www.faro.com to search our technical support
database. This is available 24 hours a day 7 days a week.
l Document the problem you are experiencing. Be as specific as you can. The more information you
can give us, the easier the issue is to solve.
l If you still cannot resolve your issue, have your device's serial number available before calling.
l Emails or faxes sent outside regular working hours are usually answered before 12:00 noon the next
working day. If our staff are on other calls, leave a voice mail. Calls are always returned within 24
hours on business days. Remember to leave a detailed description of your difficulty along with your
device's serial number. Do not forget to include your name, fax number, and telephone number with
extension, so we can promptly reach you.
North America
Support Hours (Monday through Friday)
8:00 a.m. to 7:00 p.m. Eastern Standard Time (EST)
Email: support@faro.com
Phone: +1 800 736 2771, +1 407 333 3182 (Worldwide)
Mexico: 866-874-1154
Fax: +1 407-562-5294
Europe
Support Hours (Monday through Friday)
8:00 a.m. to 5:00 p.m. Central European Standard Time
(CET)
Email: support.emea@faro.com
Phone: +800 3276 7378, +49 7150 9797 400
(Worldwide)
Fax: +800 3276 1737, +49 7150 9797 9400 (Worldwide)
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Chapter 12: Technical Support
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