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7. Tools & Diagnostics
7.1 Diagnostics
If the product malfunctions, there are several ways to troubleshoot the faults.
• First of all, if the concentrator is connected by the modem with a SIM card, it is possible to
request a status from the product by sending it the “status” command. (See chapter 5.3.5:
“”updateFirmware”: Concentrator software update”)
• The log les described in chapter 4.1.8: “The “LOG” logs allow you to view the various errors
and understand their causes. There are log les for each hub feature to better isolate issues.
• It is also possible to diagnose Ethernet or serial communication errors using the built-
in tools. These tools can be activated by FTP (See chapter 5.3.8: “”log”: Activation of
equipment communication logs”), by SMS (See chapter 5.3.8: “”log”: Activation of equipment
communication logs ”) or via the WEB interface (See chapter 3.2.1.3: “Equipment diagnostic
tools”).
• On the “Home” page of the WEB interface, the “Device info” section allows you to see all
the equipment and quickly detect those with anomalies. (see chapter 3.2: “Embedded web
interface”)
If necessary, the WebdynSun PM can be restarted remotely using the “reboot” SMS command (See
chapter 5.3.4: ““reboot”: Rebooting the concentrator”).
Finally, it is possible to carry out a total reset of the product by sending the “factory” SMS command (See
chapter 5.3.3: ““factory”: Return to factory settings”).
7.2 Tools
Denition File Converter
As the le format has changed between these two products, a tool is available to convert the WebdynSun
denition les to WebdynSunPM denition les.
This tool can be downloaded from the Webdyn web server at the following address: www.webdyn.com/
download/DefFileConverter.zip
For any questions, contact support: support@webdyn.com
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