CT114_Rev2
Warranty and Contact Address
Warranty
Warranty period and limits
If the cleaver becomes out of order within one year from the date of delivery, we will
repair it free of charge. However, note that repairs will be charged for the following cases
regardless of the warranty period:
1. Trouble or damage due to natural disaster.
2. Trouble or damage due to mishandling.
3. Trouble or damage due to handling in disregard of the operating procedures or
instructions described in the instruction manual.
4. Consumable items (cleaving blade etc.)
Please note that memory contents such as cleave results may be lost depending on the
kind of repair.
Necessary information needed for repair
Include all documentation with the cleaver, and inform us of the details below:
1. Your full name, section, division, company, address, phone number, fax number
and e-mail address.
2. Model name and serial number of the cleaver.
3. Problems encountered
a. What problems does your cleaver exhibit and when?
b. What is its present operational state?
c. The state of the monitor and the contents of the relevant error
message etc.
Transporting the cleaver
Since the Cleaver is a high-precision machine, always use the original storage box
for transportation and storage in order to protect it against humidity, vibration and
shock. When requesting repair, please send it, along with its accessories, in its
original storage box.
Before shipping the cleaver
Please consult the authorized distributor before shipping.
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