Fujitsu ScanSnap S300 - Page 199

7.2 Troubleshooting Checklist
ScanSnap S300 Operator's Guide 179
Troubleshooting
7
Paper is not fed
(stops midway).
Is the Pick roller dirty? Clean the Pick roller by following the
instructions in "8.2 Cleaning the Inside of
the Scanner" (page 185).
Is the Pick roller worn out? Replace the Pick roller by following the
instructions in "9.3 Replacing the Pick
Roller" (page 195).
Are there any debris on the
document feeding path?
Remove any debris from the document
feeding path. (Refer to "7.1 Clearing
Document Jams" (page 174).
Do the loaded documents
satisfy the conditions
described in section "3.2
Paper Sizes of Documents to
be Scanned" (page 38)?
If not, they might not pass
smoothly through the ADF.
Try the following:
• Slightly push through with your finger
the first sheet of the documents at the
start of scanning.
• Change the insertion direction of the
document.
The scanner is
not recognized
even if
ScanSnap
Manager is
installed.
Did you connect the scanner
to your PC before installing
ScanSnap Manager?
Is the scanner registered as
"Other device" or "Unknown
Device" in Device Manager?
On the [Start] menu, select [Control
panel]
D [System] D [Hardware] D
[Device Manager].
Delete the device name such as USB
device (differs with the OS) under [Other
Device] selection in the [Device Manager]
and restart your PC.
The file size of
a scanned
black & white
image is the
same as that of
a scanned color
document
image.
Is the B&W document
scanned in the color mode?
Select [B&W] from the [Color mode]
drop-down list on the [Scanning] tab in
the [ScanSnap Manager
D Scan and
Save Settings] dialog box.
Images on the
back of pages,
which are
printed-through,
are overlaid on
the scanned
image when
scanning a two-
sided
document. (This
is called
[bleedthrough]
of the back side
image.)
Is the [Setting for text only
document] checkbox cleared
in the [Read mode option]
dialog box ([Option] on the
[Scanning] tab of the
[ScanSnap Manager
D Scan
and Save Settings] dialog
box)?
Mark the [Setting for text only document]
checkbox.
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