www.HandiQuilter.com/ProStitcher 07/23/12 Troubleshooting 8.1
8. Troubleshooting
Problem/ Symptom Corrective Measure
No Display on the Touch-Screen Monitor
LED near the battery symbol at the top le-hand
side of the screen is blue and the Windows button
at the bottom le-hand corner of the screen is
NOT lit.
e Pro-Stitcher computer is powered o. Press
the Power button at the top le-hand side of the
computer to turn it on.
LED near the battery symbol at the top le-hand
side of the screen is NOT lit and the Windows
button at the bottom le-hand corner of the
screen is NOT lit.
ere is no power to the tablet computer. Ensure
the power cord to the Pro-Stitcher is plugged into
a powered outlet on one end and the power supply
under the carriage on one of the “Y” branch ends
of the power cord. Also check that the round barrel
connector is plugged rmly into the mating cable
connector under the Pro-Stitcher carriage.
If all cables are plugged in properly and the LED
remains o, press the “Power” button on the top
le-hand side of the monitor.
e Windows button is Orange or Blue. e computer may be in a “standby” or screen saver
mode. Tap the display to wake the system up. If that
does not work, press the Windows button to wake
it up.
Touch-Screen is not calibrated
Touching the monitor in one place on the
monitor puts the cursor in a place other than
where the monitor was touched.
Recalibrate the touch-screen by going to
SETTINGS -> ADVANCED -> CALIBRATE and
follow the calibration instructions.
e stitch regulator cable is not connected
properly
e Pro-Stitcher moves but does not stitch. Make sure the gray at stitch regulator cable is
plugged into the back of the C-Pod, the encoder
wheel on the back wheel of the quilting machine,
and the encoder wheel on the carriage.
Check the black cable that connects the Pro-Stitcher
to the machine encoder wheel. is cable has a
3-wire connector at the end that plugs into the
machine’s stitch regulator encoder circuit board
attached to the back le wheel of the quilting
machine.
Verify the Pro-Stitcher and the quilting machine
are communicating with each other by pressing
Reconnect Machine in the Settings -> Advanced
menu. If the two systems are communicating,
Continued on next page
9. Troubleshooting
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