HQ Pro-Stitcher User Manual07/23/128.2 Troubleshooting
Problem/ Symptom Corrective Measure
e stitch regulator cable is not connected
properly (continue from previous page)
e Pro-Stitcher moves but does not stitch. pressing the Full Stitch or Half Stitch buttons on
the Pro-Stitcher will result in the quilting machine’s
needle performing that function.
Check the gray stitch regulator cable for damage
(the end of the cable that plugs into the C-Pod will
have one wire clipped – this is normal).
e Pro-Stitcher stitches, but the stitch lengths
vary and the quilting machine slows down or
even stops in some directions.
e problem can be narrowed to a specic encoder
wheel by running the quilting machine manually
(HQ Sixteen owners will need to press the Switch to
Handlebar Control button at the top le-hand corner
of the screen to pass control back to the handles). Start
the quilting machine from the handlebars in Stitch
Regulated mode and only move the machine le
and right. en try only moving front and back. If
the quilting machine stops stitching while moving
front and back, then the problem is with the encoder
mounted to the back of the machine. If it stops
stitching le and right then the problem is with the
encoder on the carriage. Make sure the encoder
wheels roll on the tracks when moving the quilting
machine and also that the gray stitch regulator cable
is plugged in securely to the encoders.
HQ Sixteen owners: e C-Pod screen is blank or
scrambled and the handlebar screens are stuck on
a screen that says, “Handlebars Version X.X”
e gray at stitch regulator cable is plugged in
upside-down to one or both of the stitch regulator
encoder wheels. Make sure the red stripe on the gray
cable is facing up on both encoder connections.
An older version of the “Y” encoder is mounted to
the HQ Sixteen
e HQ Pro-Stitcher begins to stitch but stops
right away.
Make sure the “Y” or “machine” encoder, which is
mounted to the back le-hand side (when looking
from the front) is the newest version encoder for
the HQ Sixteen. e old version has a 2-inch
section of black plastic heat shrink encasing a small
circuit board where the cable plugs in. e new
version does not have that 2-inch section of black
heat shrink. If the old encoder is mounted to the
machine, then replace it with the new encoder that
is included in the HQ Pro-Stitcher accessory bag.
e X and/or Y axis quick release levers are not
engaged
When the quilting machine is pushed by hand,
the horizontal and/or vertical crosshair lines do
not move.
Make sure the quick release levers on the carriage
are allowing the white gears to engage the blue rack.
Both levers should be in the lowest position.
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