HIKVISION AXHub User Manual

Zone status, alarm status or zone power is abnormal.
A.5.2 The Alarm Clearing Operaon on the Panel
Does Not Produce the Alarm Clearing Report
Fault Descripon:
The alarm clearing operaon on the panel does not produce the
alarm clearing report.
Soluon:
In the absence of alarm, no report will be uploaded for arm
clearing.
A.6 Mail Delivery Failure
A.6.1 Failed to Send Test Mail
Fault Descripon:
when congure the mail informaon, click "test inbox" and
prompt test fails.
Soluon:
Wrong conguraon of mailbox parameters. Please edit the
mailbox
conguraon informaon, as shown in table 1/1.
A.6.2 Failed to Send Mail during Use
Fault Descripon:
Check the panel excepon log. There is "mail sending failure".
Soluon:
The mailbox server has restricted access. Please log in to the
mailbox to see if the mailbox is locked.
A.6.3 Failed to Send Mails to Gmail
Fault Descripon:
The receiver's mailbox is Gmail. Click "Test Inbox" and prompt test
fails.
1. Google prevents users from accessing Gmail using apps/devices
that do not meet their security standards.
Soluon:
Log in to the website (hps://www.google.com/sengs/security/
lesssecureapps), and "start using access of applicaon not safe
enough". The device can send mails normally.
2. Gmail does not remove CAPTCHA
authencaon.
Soluon:
Click the link below, and then click "connue" (hps://
accounts.google.com/b/0/displayunlockcaptcha).
A.6.4 Failed to Send Mails to QQ or Foxmail
Fault Descripon:
The receiver's mailbox is QQ or foxmail. Click "Test Inbox" and
prompt test fails.
1. Wrong QQ account or password.
Soluon:
the password required for QQ account login is not the password
used for normal login. The
specic path is: Enter the email
account → device → account → to generate the authorizaon
code, and use the authorizaon code as the login password.
2. SMTP login permission is needed to open.
A.6.5 Failed to Send Mails to Yahoo
64

HIKVISION AXHub Specifications

General

Brand	HIKVISION
Model	AXHub
Category	Control Panel
Language	English