Why zone is offline on HIKVISION AXHub?
If a zone is offline on your HIKVISION Control Panel, it is likely because the detector is reporting undervoltage. Replace the detector battery to resolve this issue.
What to do if HIKVISION AXHub Control Panel web page is not accessible?
If your HIKVISION Control Panel's web page is not accessible, first check if the network cable is properly connected and that the panel's network connection is functioning correctly. Also, verify if the panel port has been modified; if so, add the correct port to the web address to regain access.
Why failed to send mails to QQ or Foxmail from HIKVISION AXHub?
If you are experiencing issues with your HIKVISION Control Panel failing to send emails to QQ or Foxmail, it may be due to an incorrect QQ account or password. Ensure that you are using the correct password required for QQ account login, as it may differ from your normal login password. Also, verify that SMTP login permission is enabled for your account.
Why failed to send mails to Yahoo from HIKVISION AXHub Control Panel?
If your HIKVISION Control Panel is failing to send emails to Yahoo, the security level of your mailbox might be too high. To resolve this, access your Yahoo mail account settings and enable the "less secure sign-in" option.
What to do if failed to add device on APP for HIKVISION Control Panel?
If you're having trouble adding a device on the app for your HIKVISION Control Panel, check the web page to see if Hik-Connect is offline. This could be the reason for the failure.
How to fix IP conflict on HIKVISION Control Panel?
To resolve an IP conflict with your HIKVISION Control Panel, use the ping command to find the currently available IP address. Then, change the panel's IP address and log in again.
Why the alarm clearing operation on the panel does not produce the alarm clearing report on HIKVISION AXHub?
If the alarm clearing operation on the HIKVISION Control Panel does not produce an alarm clearing report, it is because no report will be uploaded for arm clearing in the absence of an alarm.
Why network camera drops off frequently from HIKVISION AXHub?
If you are experiencing frequent network camera drops with your HIKVISION Control Panel, verify that the network communication and camera live view are functioning properly.
What to do if unable to enter RF signal query mode on HIKVISION Control Panel?
If you are unable to enter RF signal query mode on your HIKVISION Control Panel, it is likely because the panel is in "AP" mode. Switch the panel to "station" mode and then attempt to enter the RF signal query mode again.
Why failed to send mail during use from HIKVISION AXHub Control Panel?
If your HIKVISION Control Panel fails to send mail during use, it might be because the mailbox server has restricted access. Log in to your mailbox to check if it is locked.
General| Category | Control Panel |
|---|---|
| Communication | Ethernet, Wi-Fi, 3G/4G |
| 3G/4G | Yes |
| Communication Interface | Ethernet, Wi-Fi, 3G/4G |
| Compatibility | HIKVISION security devices |
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