HIKVISION AXHub - User Manual

Questions and Answers

J
jeffreyperezSep 10, 2025
Why zone is offline on HIKVISION AXHub?
- R
  riversdavidSep 10, 2025
  If a zone is offline on your HIKVISION Control Panel, it is likely because the detector is reporting undervoltage. Replace the detector battery to resolve this issue.
S
Stephanie MartinAug 22, 2025
What to do if HIKVISION AXHub Control Panel web page is not accessible?
- A
  Austin WadeAug 22, 2025
  If your HIKVISION Control Panel's web page is not accessible, first check if the network cable is properly connected and that the panel's network connection is functioning correctly. Also, verify if the panel port has been modified; if so, add the correct port to the web address to regain access.
P
Paul RussellAug 25, 2025
Why failed to send mails to QQ or Foxmail from HIKVISION AXHub?
- G
  Gregory LivingstonAug 25, 2025
  If you are experiencing issues with your HIKVISION Control Panel failing to send emails to QQ or Foxmail, it may be due to an incorrect QQ account or password. Ensure that you are using the correct password required for QQ account login, as it may differ from your normal login password. Also, verify that SMTP login permission is enabled for your account.
J
Jennifer HallAug 26, 2025
Why failed to send mails to Yahoo from HIKVISION AXHub Control Panel?
- A
  ayalamichaelAug 26, 2025
  If your HIKVISION Control Panel is failing to send emails to Yahoo, the security level of your mailbox might be too high. To resolve this, access your Yahoo mail account settings and enable the "less secure sign-in" option.
E
enelsonAug 27, 2025
What to do if failed to add device on APP for HIKVISION Control Panel?
- B
  Barbara ReedAug 28, 2025
  If you're having trouble adding a device on the app for your HIKVISION Control Panel, check the web page to see if Hik-Connect is offline. This could be the reason for the failure.
A
Andrew MaynardAug 29, 2025
How to fix IP conflict on HIKVISION Control Panel?
- E
  Eric NorrisAug 29, 2025
  To resolve an IP conflict with your HIKVISION Control Panel, use the ping command to find the currently available IP address. Then, change the panel's IP address and log in again.
A
Albert CunninghamSep 18, 2025
Why the alarm clearing operation on the panel does not produce the alarm clearing report on HIKVISION AXHub?
- A
  Angela HeathSep 18, 2025
  If the alarm clearing operation on the HIKVISION Control Panel does not produce an alarm clearing report, it is because no report will be uploaded for arm clearing in the absence of an alarm.
A
Aaron RogersSep 12, 2025
Why network camera drops off frequently from HIKVISION AXHub?
- M
  michael70Sep 12, 2025
  If you are experiencing frequent network camera drops with your HIKVISION Control Panel, verify that the network communication and camera live view are functioning properly.
M
Mark TerrySep 8, 2025
What to do if unable to enter RF signal query mode on HIKVISION Control Panel?
- J
  Jody KimSep 8, 2025
  If you are unable to enter RF signal query mode on your HIKVISION Control Panel, it is likely because the panel is in "AP" mode. Switch the panel to "station" mode and then attempt to enter the RF signal query mode again.
A
Andrew HuntSep 5, 2025
Why failed to send mail during use from HIKVISION AXHub Control Panel?
- J
  James MillerSep 5, 2025
  If your HIKVISION Control Panel fails to send mail during use, it might be because the mailbox server has restricted access. Log in to your mailbox to check if it is locked.