HP DesignJet T1700dr

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7. Remove all pieces of paper from the rear of the printer.

8. Close the window.

9. Turn on the printer.

10. Reload the roll, or load a new sheet see Paper handling on page 24.

NOTE: If you nd that there is still some paper causing an obstruction within the printer, restart the procedure

and carefully remove all pieces of paper.

126 Chapter 14 Troubleshooting paper issues ENWW

Main Page

Introduction9
- Welcome to your printer10
- Safety precautions10
- Main components14
- Turn the printer on and off17
- Front panel18
- HP Utility21
- Embedded Web Server22
- Demo prints22
- Configure your printer22
- Mobile printing30
- Accessibility30
  - Front panel30
  - Embedded Web Server30
- Other sources of information31
Paper handling32
- General advice33
- Load a roll onto the spindle33
- Load a roll into the printer36
- Unload a roll38
- Load a single sheet39
- Unload a single sheet40
- View information about the paper40
- Paper presets40
  - To install a downloaded paper preset41
- Printing paper info41
- Move the paper42
- Maintain paper42
- Change the drying time42
- Turn the automatic cutter on and off42
- Feed and cut the paper43
Working with two rolls (T1700dr only)44
- Advantages of a multiroll printer45
- How the printer allocates jobs to paper rolls45
Networking47
- Introduction48
- Control network protocols48
  - Enable or disable network protocols48
- Front-panel menu items48
- Link configuration methods51
- Troubleshooting52
Printing55
- Introduction56
- Print from a USB flash drive56
- Print from a computer using a printer driver57
- Advanced print settings57
Mobile printing69
- Mobile printing70
- Print from in-OS70
- Print by email (HP ePrint)71
- Print and share from the HP Smart App71
- Mobile specifications71
Job queue management72
- Job queue in the front panel73
- Job queue in the Embedded Web Server or HP DesignJet Utility77
Color management80
- Introduction81
- How colors are represented81
- A summary of the color management process81
- Color calibration81
- Color management from printer drivers82
- Color management from the front panel85
Practical printing examples86
- Print a draft for revision with the correct scale87
  - Using Adobe Acrobat87
- Print a document with the correct colors88
- Print a project93
  - Using Autodesk AutoCAD93
  - Using clip contents by margins96
- Print a presentation96
  - Using Autodesk AutoCAD96
  - Using Adobe Photoshop98
- Print and scale from Microsoft Office98
Retrieving printer usage information102
- Get printer accounting information102
- Check usage statistics102
  - Check usage from the front panel102
  - Check usage from the Embedded Web Server104
- Check usage statistics for a job104
Handling ink cartridges and printheads105
- About the ink cartridges106
- Check the ink cartridges status106
  - HP DesignJet Utility procedures106
- Remove an ink cartridge106
- Insert an ink cartridge107
  - Use of refilled or altered cartridges108
- About the printheads109
- Check the printhead status109
- Remove a printhead110
- Insert a printhead112
- Safe mode115
Maintaining the printer116
- Check printer status117
- Clean the exterior of the printer117
- Maintain the ink cartridges117
- Move or store the printer117
- Update the firmware118
  - Automatic firmware updates119
  - Manual firmware updates119
- Update the software119
- Printer maintenance kits119
- Secure Disk Erase120
Accessories121
- How to order supplies and accessories122
- Introduction to the accessories126
  - Spindle126
- Disposal instructions126
Troubleshooting paper issues127
- Paper cannot be loaded successfully128
- Paper type is not in the driver129
- Printer printed on the wrong paper type130
- Automatic cut not available130
- On hold for paper131
- Roll paper will not advance132
- Paper has jammed132
- A strip stays on the output tray and generates jams135
- Printer displays out of paper when paper is available135
- Prints do not fall neatly into the basket135
- Sheet stays in the printer when the print has been completed135
- Paper is cut when the print has been completed135
- Cutter does not cut well135
- Roll is loose on the spindle136
- Recalibrate the paper advance136
  - Recalibrating the paper advance procedure136
  - Return to default calibration137
Troubleshooting print-quality issues138
- General advice139
- Horizontal lines across the image (banding)139
- Whole image is blurry or grainy140
- Paper is not flat141
- Print is scuffed or scratched141
- Ink marks on the paper141
  - Horizontal smears on the front of coated paper142
  - Ink marks on the back of the paper142
- Black horizontal lines on yellow background142
- Black ink comes off when you touch the print142
- Edges of objects are stepped or not sharp143
- Edges of objects are darker than expected143
- Horizontal lines at the end of a cut sheet print143
- Vertical lines of different colors143
- White spots on the print144
- Colors are inaccurate144
- Colors are fading145
- Image is incomplete (clipped at the bottom)145
- Image is clipped145
- Some objects are missing from the printed image146
- Lines are too thick, too thin or missing146
- Lines appear stepped or jagged147
- Lines print double or in the wrong colors147
- Lines are discontinuous148
- Lines are blurred148
- Line lengths are inaccurate149
- Image Diagnostics Print149
  - Corrective action151
- If you still have a problem151
Troubleshooting ink cartridge and printhead issues152
- Cannot insert an ink cartridge153
- Ink cartridge status messages153
- Cannot insert a printhead153
- Front panel recommends reseating or replacing a printhead153
- Clean the printheads154
- Clean the printhead drop detector155
- Align the printheads157
- Printhead status messages159
Troubleshooting general printer issues160
- Printer does not print161
- Front panel fails to initialize161
- Printer seems slow161
- Communication failures between computer and printer162
- Cannot access the Embedded Web Server162
- Cannot connect to the Internet162
- Web Services issues163
- Automatic file system check163
- Alerts163
Front-panel error messages164
- System error log164
HP Customer Care165
- Introduction166
- HP Professional Services166
- Customer Self Repair167
- Contact HP Support167
  - Telephone number167
Printer specifications168
- Functional specifications169
- Physical specifications170
- Memory specifications170
- Power specifications170
- Ecological specifications170
- Environmental specifications171
- Acoustic specifications171
Glossary172
Index175

HP DesignJet T1700dr

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