HP DesignJet T1700dr

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16 Troubleshooting ink cartridge and printhead

issues

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Cannot insert an ink cartridge

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Ink cartridge status messages

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Cannot insert a printhead

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Front panel recommends reseating or replacing a printhead

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Clean the printheads

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Clean the printhead drop detector

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Align the printheads

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Printhead status messages

144 Chapter 16 Troubleshooting ink cartridge and printhead issues ENWW

Main Page

Introduction9
- Welcome to your printer10
- Safety precautions10
- Main components14
- Turn the printer on and off17
- Front panel18
- HP Utility21
- Embedded Web Server22
- Demo prints22
- Configure your printer22
- Mobile printing30
- Accessibility30
  - Front panel30
  - Embedded Web Server30
- Other sources of information31
Paper handling32
- General advice33
- Load a roll onto the spindle33
- Load a roll into the printer36
- Unload a roll38
- Load a single sheet39
- Unload a single sheet40
- View information about the paper40
- Paper presets40
  - To install a downloaded paper preset41
- Printing paper info41
- Move the paper42
- Maintain paper42
- Change the drying time42
- Turn the automatic cutter on and off42
- Feed and cut the paper43
Working with two rolls (T1700dr only)44
- Advantages of a multiroll printer45
- How the printer allocates jobs to paper rolls45
Networking47
- Introduction48
- Control network protocols48
  - Enable or disable network protocols48
- Front-panel menu items48
- Link configuration methods51
- Troubleshooting52
Printing55
- Introduction56
- Print from a USB flash drive56
- Print from a computer using a printer driver57
- Advanced print settings57
Mobile printing69
- Mobile printing70
- Print from in-OS70
- Print by email (HP ePrint)71
- Print and share from the HP Smart App71
- Mobile specifications71
Job queue management72
- Job queue in the front panel73
- Job queue in the Embedded Web Server or HP DesignJet Utility77
Color management80
- Introduction81
- How colors are represented81
- A summary of the color management process81
- Color calibration81
- Color management from printer drivers82
- Color management from the front panel85
Practical printing examples86
- Print a draft for revision with the correct scale87
  - Using Adobe Acrobat87
- Print a document with the correct colors88
- Print a project93
  - Using Autodesk AutoCAD93
  - Using clip contents by margins96
- Print a presentation96
  - Using Autodesk AutoCAD96
  - Using Adobe Photoshop98
- Print and scale from Microsoft Office98
Retrieving printer usage information102
- Get printer accounting information102
- Check usage statistics102
  - Check usage from the front panel102
  - Check usage from the Embedded Web Server104
- Check usage statistics for a job104
Handling ink cartridges and printheads105
- About the ink cartridges106
- Check the ink cartridges status106
  - HP DesignJet Utility procedures106
- Remove an ink cartridge106
- Insert an ink cartridge107
  - Use of refilled or altered cartridges108
- About the printheads109
- Check the printhead status109
- Remove a printhead110
- Insert a printhead112
- Safe mode115
Maintaining the printer116
- Check printer status117
- Clean the exterior of the printer117
- Maintain the ink cartridges117
- Move or store the printer117
- Update the firmware118
  - Automatic firmware updates119
  - Manual firmware updates119
- Update the software119
- Printer maintenance kits119
- Secure Disk Erase120
Accessories121
- How to order supplies and accessories122
- Introduction to the accessories126
  - Spindle126
- Disposal instructions126
Troubleshooting paper issues127
- Paper cannot be loaded successfully128
- Paper type is not in the driver129
- Printer printed on the wrong paper type130
- Automatic cut not available130
- On hold for paper131
- Roll paper will not advance132
- Paper has jammed132
- A strip stays on the output tray and generates jams135
- Printer displays out of paper when paper is available135
- Prints do not fall neatly into the basket135
- Sheet stays in the printer when the print has been completed135
- Paper is cut when the print has been completed135
- Cutter does not cut well135
- Roll is loose on the spindle136
- Recalibrate the paper advance136
  - Recalibrating the paper advance procedure136
  - Return to default calibration137
Troubleshooting print-quality issues138
- General advice139
- Horizontal lines across the image (banding)139
- Whole image is blurry or grainy140
- Paper is not flat141
- Print is scuffed or scratched141
- Ink marks on the paper141
  - Horizontal smears on the front of coated paper142
  - Ink marks on the back of the paper142
- Black horizontal lines on yellow background142
- Black ink comes off when you touch the print142
- Edges of objects are stepped or not sharp143
- Edges of objects are darker than expected143
- Horizontal lines at the end of a cut sheet print143
- Vertical lines of different colors143
- White spots on the print144
- Colors are inaccurate144
- Colors are fading145
- Image is incomplete (clipped at the bottom)145
- Image is clipped145
- Some objects are missing from the printed image146
- Lines are too thick, too thin or missing146
- Lines appear stepped or jagged147
- Lines print double or in the wrong colors147
- Lines are discontinuous148
- Lines are blurred148
- Line lengths are inaccurate149
- Image Diagnostics Print149
  - Corrective action151
- If you still have a problem151
Troubleshooting ink cartridge and printhead issues152
- Cannot insert an ink cartridge153
- Ink cartridge status messages153
- Cannot insert a printhead153
- Front panel recommends reseating or replacing a printhead153
- Clean the printheads154
- Clean the printhead drop detector155
- Align the printheads157
- Printhead status messages159
Troubleshooting general printer issues160
- Printer does not print161
- Front panel fails to initialize161
- Printer seems slow161
- Communication failures between computer and printer162
- Cannot access the Embedded Web Server162
- Cannot connect to the Internet162
- Web Services issues163
- Automatic file system check163
- Alerts163
Front-panel error messages164
- System error log164
HP Customer Care165
- Introduction166
- HP Professional Services166
- Customer Self Repair167
- Contact HP Support167
  - Telephone number167
Printer specifications168
- Functional specifications169
- Physical specifications170
- Memory specifications170
- Power specifications170
- Ecological specifications170
- Environmental specifications171
- Acoustic specifications171
Glossary172
Index175

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