About this guide
This guide provides information on installing and servicing the IBM 4820 SurePoint
Solution and is organized as follows:
v Chapter 1, “Introducing the IBM 4820 SurePoint Solution,” describes all models
and available options for the 4820 SurePoint
™
Solution.
v Chapter 2, “Installing the IBM 4820,” on page 11 provides the installation steps
for the display and the features.
v Chapter 3, “Maintaining the IBM 4820,” on page 67 describes common
maintenance procedures for all models of the 4820.
v Chapter 4, “Troubleshooting common problems,” provides information on
resolving common problems.
v Appendix A, “Field-replaceable units” provides the field replaceable unit (FRU)
part numbers for the 4820.
v Appendix B, “Mounting surface templates” are necessary when installing the
distributed pedestal and the free-standing pedestal.
Throughout
this guide, the following numeric terms refer to the IBM product name:
4820 4820 SurePoint Solution
4694 4694 Point of Sale Terminal
4840 IBM 4840 SurePOS
™
500 Series
4800 4840 SurePOS 700 Series
Who should read this guide
Personnel responsible for installing, maintaining, and using the IBM 4820 SurePoint
Solution should read this guide. Some chapters provide information that is intended
for trained technical personnel.
Related publications
The following IBM publications, drivers, and service diskette information are
available from the IBM Retail Store Solutions Web site at:
www.ibm.com/solutions/retail/store/. From the store page, click Support.
v IBM 4820 SurePoint Solution: System Reference, SA27-4249
v IBM 4694 Point-of-Sale Terminals: Installation and Operation Manual, SA27-4005
v IBM 4694 Point-of-Sale Terminals: Hardware Service Manual, SY27-0364
v IBM SurePOS 700 Series Installation and Operations Guide, GA27-4223
v IBM SurePOS 500 Series Installation and Operations Guide, GA27-4254
v IBM SurePOS 300 Series Installation and Service Guide, GA27-4309
v IBM SurePOS 720, 740, and 780 Planning, Installation and Operation Guide,
GA27-4328
v IBM SurePOS 720, 740, and 780 Hardware Service Guide, SA27-4329
v IBM SurePOS 700 Series: Options and I/O Devices Service Guide, SY27-0392
Update November 2005
© Copyright IBM Corp. 1999, 2005 ix
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