which is configured by the IBM Advanced Touch Screen Configurator as
described on “IBM Advanced Touch Screen Configurator” on page 65.)
Properties Tabs:
EIA-232
v If the EIA-232 drivers have been installed, there will always be a
Properties 1 tab, regardless of whether or not a touch screen is
attached.
v If an EIA-232 touch screen is attached, but not functional, check
this tab.
– A red X indicates that the controller is not communicating.
Verify that the cables are connected properly (and attached to
the COM port for which the drivers were installed). If the
cables are connected, call service.
– A green check indicates that the controller is communicating
Ensure that the disable touch box is not checked.
USB
v If the USB drivers have been installed, a properties tab will be
present only if a USB touch screen is attached.
v If a touchscreen is attached, but there is no properties page, the
likely cause is that the ELO drivers were not installed for USB.
(The touch function may be working, even without ELO drivers
since there are native Windows drivers. However, using the
native Windows drivers is not recommended. Using the native
drivers will result in video alignment that is not optimum).
About
Tab
Use this tab to ensure that the latest driver that is available on the
IBM web site is installed. (www.ibm.com/solutions/retail/store)
Troubleshooting display beep
If the IBM Advanced Touchscreen Configurator has been installed, but the display is
not beeping as configured, reload the beep configuration. Go to:
Start
==> Programs
==> IBM Advanced Touchscreen Configurator
==> Reload Beep on Touch Configuration.
(The beep configuration is lost when power is removed from the display.)
Update November 2005
Chapter 4. Troubleshooting common problems 73
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