Message List
89
089 RIBBON STALL
This message occurs
when the ribbon fails
to move while
printing.
1. Check the forms thickness lever: if it is
set too tightly it can inhibit ribbon
movement. Set the forms thickness lever
to match the thickness of the paper being
used, but not too tightly.
2. Inspect the ribbon guides for ink buildup,
which can inhibit ribbon movement.
Clean the printer.
3. Inspect the hammer bank cover/ribbon
mask for bending or damage, which can
inhibit ribbon movement. Replace the
hammer bank cover assembly if it is bent
or damaged.
4. Check the platen gap. If the gap is too
small, it can inhibit ribbon movement.
Adjust the platen gap.
5. Power off the printer. Remove the paper
guide assembly or pedestal top cover.
Check the resistance of connectors
P106/LRIB M and P107/RRIB M. (Refer
to the Main Wire Harness Test Tables,
page 291.) If ribbon motor resistance is
not correct, replace the motor and/or the
intermediate cable, if installed.
6. Power on the printer. Run an Operator
Print Test. (See page 132.) If the 089
RIBBON STALL message appears,
replace the CMX controller board. Record
the message and return it with the
defective board.
Table 4. Message List
Operator Panel
Message
Explanation Corrective Action
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