If Pro 2 sets panoramic sound, while live screen has no sound, please confirm that live platform can support
panoramic sound;
If the live platform cannot process panoramic sounds, please adjust Pro 2 sound recording as normal mode.
No picture:
It may be because Pro 2 sets live resolution too high while live platform cannot support it. In this case, it is
recommended to reduce the resolution for Live-streaming;
It may be because the live platform cannot handle panoramic sound, which aected the screen. It is recommended to
check whether live platform supports panoramic sound, and adjust Pro 2 sound recording mode as normal mode;
Please check whether bitrate settings are too high and network bandwidth is insuicient, please reduce bitrate and
retry in this case.
It shows Reconnecting, and fails to have Live-streaming:
It may be because Pro 2 cannot connect to the Internet, access restrictions result in inability to connect to designated
live platforms or it is due to excessive bitrate and insuicient bandwidth;
Please ensure that LAN can be connected, and check whether current network accesses the specified broadcast
platform; check bandwidth and reduce bitrate to retry.
HDMI output resolution cannot reach 4K:
HDMI outputs a video of 4K/60 fps. Please ensure that the collection device supports processing 4K/60 fps; if not
supported, Pro will automatically reduce to other resolution specifications with frame rate of 60 fps.
7.3 Common problems for Insta360 Pro Stitcher
7.3.1 Installation failure
First, please confirm that your computer configuration specification is above 64bit win7 system;
Additionally, some antivirus soware may prevent Stitcher installation, try to install it again aer closing antivirus
soware.
7.3.2 Fail to export files
Stitcher only supports exporting files captured by Pro, and the folder must contain the project file called pro.prg, and file
names inside the folder should not be modified;
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