Chapter 1 — Troubleshooting the PD41/PD42
6 EasyCoder PD41/PD42 Printer Service Manual
No Reaction at Power Up
The electronics compartment contains wires and components with
dangerous voltage (up to 380V). Always switch off the power and
unplug the power cord before you remove the cover over the electronics
compartment!
Im Elektronikfach gibt es Kabel und Komponenten, die hohe
Spannungen (bis zu 380 V) führen. Immer die Stromversorgung
abschalten und das Netzkabel abziehen, bevor die Abdeckung des
Elektronikfachs abgenommen wird!
Printer Problems at Power Up
Problem Solution Refer to
Error during printing • Check if the printer is out of media or
transfer ribbon
• Check that the printhead lever is closed
and locked
• If the printhead is closed and locked, but
the problem persists, the headlift sensor
may be out of order. Check connection to
P34 on the main board. Check headlift
microswitch.
• Check if media is jammed/tangled up.
Clear the jam and reload. Clean parts that
may have been exposed to the media’s
adhesive using isopropyl alcohol or a
cleaning card.
• Check the light path between the upper
and lower parts of the label gap sensor to
see if it is obstructed by dust, adhesive, or
stuck labels. Clean using isopropyl alcohol
or a cleaning card.
• Recalibrate the sensors by running a
testfeed.
“Headlift Sensor” on page 48
No printing due to software error • Check to see if a bad command was sent
to the printer via Fingerprint or direct
protocol
• Check the Fingerprint application or the
last issued instruction in Direct Protocol
Fingerprint Command Reference
Manual (P/N 937-005-xxx
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General
Weight and Dimensions
