Wireless Access Point
User Guide
Appendix B
FAQ
Q1: I cannot access the web UI of the AP after entering 192.168.0.254. What should I do?
A1: Try the following solutions and log in again:
− Ensure that all your Ethernet cables are properly connected.
− If there is no AC or IP-COM router in the network, ensure that the IP address of your computer has
been set to 192.168.0.x (x: 2 to 253), and the IP address is not used by any other devices in the
same network.
− Clear the cache of your web browser or replace the web browser.
− Disable the firewall of your computer or replace your computer.
− If two or more APs are connected in the network without an AC/IP-COM management router, an
IP address conflict may happen. You should leave only one AP in the network first and set a new IP
address 192.168.0.x (x: 2 to 253) for the AP. Then repeat this procedure to change the IP
addresses of the other APs. Meanwhile, make sure that the IP address of your computer is in the
same network segment with your APs’ new IP addresses. Then try logging in to the web UI of your
APs using their new IP addresses.
− If the AP has been managed by the AC or IP-COM router in the network, the AP’s IP address may
be no longer 192.168.0.254. In that case, go to the web UI of the AC/router to view the new IP
address of the AP, and then log in to the AP’s web UI using the new IP address.
− If the problem still persists, hold the RESET button down for 8 seconds to restore the AP to factory
settings, and then try logging in again.
Q2: My AP controller (AC) cannot find my AP. What should I do?
A2: Check the following items:
− Ensure that all the devices in the network are connected properly and the LED of the AP blinks.
− If VLANs have been defined in your network, verify that the corresponding VLAN has been added
to your AP controller.
− Reboot your AP.
− Ensure that the firmware versions of your AP and AC are the latest firmware versions available on
www.ip-com.com.cn.
− Reset your AP.
Method to reset: When the system LED indicator blinks, hold down the RESET button for about
8 seconds. The AP is reset successfully when the system LED indicator gets solid on.
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