Contacting Customer Support and Returning the
Chassis or Components
IN THIS SECTION
Contacting Customer Support | 137
Contacting Customer Support to Obtain Return Material Authorization | 138
Locating the Serial Number on an MX204 Router or Component | 139
Guidelines for Packing Hardware Components for Shipment | 142
Contacting Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in
one of the following ways:
•
On the Web, using the Service Request Manager link at:
https://support.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 12-digit service request number followed
by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next
available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
•
Your existing service request number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
137
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