KGuard Security HD881 - Troubleshooting Common Issues

Hybrid DVR (HD Series)
39
Troubleshoong
If you experience any problems in using the DVR, try the following soluons to these common problems before calling for service. If problems persist, contact the customer
service in your area.
Queson: I have changed the administrator password but I
cannot remember it.
Answer:
• To obtain the factory default password, contact your retailer or directly send an email to KGUARD at
support@kguardsecurity.com
Queson: The DVR does not turn on and the indicators are
not lit.
Answer:
• Check if the power adapter (12V/2A) is properly connected.
• Plug the power adapter to another power outlet, the current outlet may be damaged.
Queson: The remote control is not working. Answer:
• Make sure nothing is blocking the remote control and the DVR. Aim the remote control at a proper distance.
• Check the remote control baeries.
Queson: Moon detecon funcon does not work. Answer:
• Check if the moon detecon is enabled, and moon area is marked for the channel.
• Your IP cameras does not support moon detecon, or can not be congured via DVR.
Queson: Time display is not correct. Answer:
• Date/me setup is not correct.
• By default, the me and date is updated automacally aer the DVR is connected to the Internet. Make
sure the me zone on NTP menu is set correctly according to your locaon.
Queson: The buzzer keeps on sounding. Answer:
• Check the Moon or Events sengs. Moon Detecon or Video Loss may be detected. Check the HDD
capacity and the video connecons, which may be triggering the buzzer.
Queson: I cannot access the web client. Answer:
• Check if the network cable is properly connected to the DVR.
• Check if the UPnP funcon is enabled in router and DVR or if the router does not support UPnP, then make
sure the port forwarding is completed.
• Check if the network sengs are properly congured. See “Main Menu > Parameter > Network >
Network” on page 21.
• Ensure that you have Internet Explorer 6 or above.
• For Safari on Mac OS, make sure that the Flash Player is enabled in your browser and you have updated
the Adobe Flash Player plug-in to the latest version.
Queson: I am geng too many email alerts. Answer:
• Check the Sending Interval seng for the email alerts. See “Main Menu > Parameter > Network > Email &
Email Schedule” on page 23.
• If the DVR keep reporng errors such as Video Loss or HDD error, check if the camera is properly connected
or other hardware conguraons.
Queson: The DVR’s picture is ickering or has only black
screen.
Answer:
• The video format (NTSC/PAL) setup is not correct.
Queson: Decoding Failed is displayed on the screen. Answer:
• Check if the input FPS or bandwidth of IP cameras has been exceeded the limits. Adjust the FPS or Bitrate
value on Mainstream menu for the IP camera.
• Check if the video compression type of IP camera is H.264.