TracPhone V7-HTS User’s Guide
142
Troubleshooting
OneCare Customer Support
KVH provides comprehensive, full life-cycle support for mini-VSAT
Broadband customers as defined by the following phases:
Application Engineering
• Sales and/or engineering assistance for solution design to address
vessel or fleet operating needs
Solution Deployment
• Installation planning, vessel preparation, service commissioning,
system test, and training
Ongoing Operating Support
• Technical assistance for service fault management and the fastest
possible response should there be a problem
• Preventative maintenance for high system availability
• Extended warranties for operating cost certainty
OneCare offers coverage of KVH's complete sales portfolio, including
the following:
• KVH-manufactured products: mini-VSAT Broadband systems
• KVH-delivered services: Airtime and other over-the-top services
such as voice-over-IP (VoIP)
• KVH-integrated solutions: mini-VSAT Broadband system plus
other KVH and/or other third-party equipment and services
provided by KVH
• KVH-managed land-side IT infrastructure: Supporting software
applications provided by KVH
To learn more about the OneCare services that are available to you,
contact KVH Technical Support or visit www.kvh.com/onecare. At
KVH, we want customers to use and enjoy their service while KVH
manages all the required technical and operational details.
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