TracPhone V7-HTS User’s Guide
140
Troubleshooting
Equipment ID Numbers
On the Support page of the TracPhone V7-HTS web interface, you can
find the following important equipment identification numbers:
• Antenna serial number
• ICM serial number
• Modem serial number
• Modem Device ID number
• MTA MAC address
NOTE: The modem and MTA are built into the ICM.
Figure 9-9 Viewing Equipment Identification Numbers
NOTE: You can also view these equipment ID numbers on the front panel
LCD (go to System Info > Hardware Information).
You will need the antenna and ICM serial numbers when activating
the system and whenever you contact KVH Technical Support. You
will also need the modem’s IP address, which is displayed on the
Support page under General Statistics (see “Support Page of the Web
Interface” on page 129).
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