Lenovo ThinkCentre E63z - My USB Connectors Cannot be Accessed; Diagnostics

Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.
Someapplicationprogramsdonotworkasexpected
Solutions:
•Ifyouarehavingdifficultywithperformingaspecifictaskwithinanapplicationprogram,refertothe
helpsystemfortheprogram.
•IfyouarehavingdifficultywiththeWindowsoperatingsystemoroneofitscomponents,refertothe
Windowshelpsystem.
•Checkwhethertheproblemsarecausedbyanewly-installedapplicationprogram.
1.Ensurethatthesoftwareiscompatiblewithyourcomputer.Refertotheinformationsuppliedwiththe
softwareformoreinformation.
2.Verifythatothersoftwareworkscorrectlyonyourcomputer.
3.Verifythatthesoftwareyouareusingworksonanothercomputer.
•Ifyoureceivedanyerrormessageswhileusingtheprogram,seetheprinteddocumentationthatcomes
withtheprogramorthehelpsystemforsolutions.
•CheckifanyupdatesareavailablefromyourmanufacturerorWebsite.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.
•Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,uninstalltheapplication
programandreinstallit.
MyUSBconnectorscannotbeaccessed
Solutions:
•ConnecttheUSBcablefromtheUSBconnectortotheUSBdevice.IftheUSBdevicehasitsownpower
cord,attachthepowercordtoagroundedelectricaloutlet.
•TurnontheUSBdeviceandkeepthedeviceonline.
•InstallanydevicedriversorapplicationprogramssuppliedwiththeUSBdevice.Refertothe
documentationthatcomeswiththeUSBdeviceformoreinformation.
•DetachandreattachtheUSBconnectortoresettheUSBdevice.
Diagnostics
Thediagnosticprogramisusedtotesthardwarecomponentsofyourcomputer.Thediagnosticprogramcan
alsoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourcomputer.
Youcanusethepreinstalleddiagnosticprogramtodiagnosecomputerproblems,ifyourcomputeris
runningtheWindowsoperatingsystem.
Notes:
1.YourcomputerispreinstalledwiththeLenovoSolutionCenterprogramfordiagnosticpurposes.For
moreinformationabouttheLenovoSolutionCenterprogram,see“LenovoSolutionCenter”onpage81
.
2.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningthediagnosticprogram,save
andprintthelogfilescreatedbythediagnosticprogram.Youwillneedthelogfileswhenyouspeaktoa
Lenovotechnicalsupportrepresentative.
80ThinkCentreE63zUserGuide