•Installthedevicedriversfortheapplicationprograms.Refertothedocumentationfortheaffected
applicationprogramtocheckwhetheranydevicedriversarerequired.
Theimageappearstobeflickering
Solution:Resettherefreshrate.
1.OpenControlPanel.
Note:ToopenControlPanelonWindows8.1,see“AccessingControlPanelontheWindows8.1
operatingsystem”onpage47
2.ClickHardwareandSound➙Adjustscreenresolution➙Advancedsettings.
3.ClicktheMonitortabtoresettherefreshrate.
Settherefreshratetobethehighest,noninterlacedrefreshratesupportedonyourcomputer.Referto
thedocumentationthatcomeswithyourmonitorforthesupportedrefreshrates.
Theimageisdiscolored
Solution:Themonitormightbeaffectedbyinterferencefromnearbyequipment.Movefluorescentdesk
lightingoranyequipmentthatproducesmagneticfieldsfurtherawayfromthemonitor.Iftheproblem
persists,dothefollowing:
1.Turnoffthemonitor.
2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)apart.
3.Turnonthemonitor.
Networkingproblems
Thissectionprovidessolutionstonetworking-relatedproblems.
Ethernetproblems
Mycomputercannotbeconnectedtothenetwork
Solutions:
•ConnectthecablefromtheEthernetconnectortotheRJ45connectorofthehub.
•Havethelatestdevicedriverinstalledonyourcomputer.
Tocheckwhetheryouareusingthelatestdevicedriver,dooneofthefollowing:
–OnWindows7:
1.ClickStart➙ControlPanel.
2.ClickHardwareandSound.
3.ClickDeviceManager.Typetheadministratorpasswordorprovideconfirmationifprompted.
4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,theadapter
drivermightnotbethelatestorisdisabled.Right-clickthehighlightedadaptertoupdatethedriver.
5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.
–OnWindows8.1:
1.OpenControlPanel.Formoreinformation,see“AccessingControlPanelontheWindows8.1
operatingsystem”onpage47.
2.ClickHardwareandSound.
3.ClickDeviceManager.Typetheadministratorpasswordorprovideconfirmationifprompted.
4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,theadapter
drivermightnotbecorrectorisdisabled.Right-clickthehighlightedadaptertoupdatethedriver.
76ThinkCentreE63zUserGuide