Note: If you have just installed an adapter or memory, the server might have a memory-address
conflict.
• The software is designed to operate on the server.
• Other software works on the server.
• The software works on another server.
2. If you receive any error messages while you use the software, see the information that comes with the
software for a description of the messages and suggested solutions to the problem.
3. Contact your place of purchase of the software.
Storage drive problems
Use this information to resolve issues related to the storage drives.
•
“Server cannot recognize a drive” on page 181
• “Multiple drives fail” on page 181
• “A replacement drive does not rebuild” on page 181
• “Suspected RAID volume failure” on page 182
Server cannot recognize a drive
Complete the following steps until the problem is solved.
1. Make sure that:
• The drive is supported by the server (see
https://serverproven.lenovo.com).
• The drive is properly installed with signal and power cables properly connected.
2. Make sure the drive is enabled. Go to Setup Utility and select Devices ➙ ATA Drive Setup to see if the
drive in question is enabled. If not, enable it.
3. If the server comes with Lenovo XClarity Provisioning Manager Lite, go to Diagnostics ➙ HDD test to
perform diagnostics on the drives. Replace the drive that is displayed as faulty. Otherwise, skip to the
next step.
4. Remove the drives until the system reaches minimal drive requirement; then, add one drive and restart
the server, and repeat the step if the problem does not recur. If the problem occurs after addition of a
drive, replace it.
See “Technical specifications” on page 3 for the minimal configuration for debugging.
Multiple drives fail
Complete the following steps until the problem is solved:
1. If the server comes with Lenovo XClarity Provisioning Manager Lite, go to Diagnostics ➙ HDD test to
perform diagnostics on the drives. Replace the drive that is displayed as faulty. Otherwise, skip to the
next step.
2. Remove the drives until the system reaches minimal drive requirement; then, add one drive and reboot
the server, and repeat the step if the problem does not recur. If the problem occurs after addition of a
drive, replace it.
See
“Technical specifications” on page 3 for the minimal configuration for debugging.
A replacement drive does not rebuild
Complete the following steps until the problem is solved:
1. If the server comes with Lenovo XClarity Provisioning Manager Lite, go to Diagnostics ➙ RAID Log.
Look for related errors and solve them. Otherwise, skip to the next step.
Chapter 8. Problem determination 181
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