Lenovo ThinkSystem ST45 V3 - Contacting Support

To find the Tech Tips available for your server:
1. Go to
http://datacentersupport.lenovo.com and navigate to the support page for your server.
2. Click on How To’s from the navigation pane.
3. Click Article Type ➙ Solution from the drop-down menu.
Follow the on-screen instructions to choose the category for the problem that you are having.
• Check Lenovo Data Center Forum at
https://forums.lenovo.com/t5/Datacenter-Systems/ct-p/sv_eg to see if
someone else has encountered a similar problem.
Gathering information needed to call Support
If you require warranty service for your Lenovo product, the service technicians will be able to assist you
more efficiently if you prepare the appropriate information before you call. You can also go to
http://
datacentersupport.lenovo.com/warrantylookup
for more information about your product warranty.
Gather the following information to provide to the service technician. This data will help the service
technician quickly provide a solution to your problem and ensure that you receive the level of service for
which you might have contracted.
• Hardware and Software Maintenance agreement contract numbers, if applicable
• Machine type number (Lenovo 4-digit machine identifier). Machine type number can be found on the ID
label, see “Identify the server” on page 23.
• Model number
• Serial number
• Current system UEFI and firmware levels
• Other pertinent information such as error messages and logs
As an alternative to calling Lenovo Support, you can go to
https://support.lenovo.com/servicerequest to
submit an Electronic Service Request. Submitting an Electronic Service Request will start the process of
determining a solution to your problem by making the pertinent information available to the service
technicians. The Lenovo service technicians can start working on your solution as soon as you have
completed and submitted an Electronic Service Request.
Contacting Support
You can contact Support to obtain help for your issue.
You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service
provider authorized by Lenovo to provide warranty service, go to
https://datacentersupport.lenovo.com/
serviceprovider
and use filter searching for different countries. For Lenovo support telephone numbers, see
https://datacentersupport.lenovo.com/supportphonelist for your region support details.
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ThinkSystem ST45 V3 User Guide