Lexmark C920 - Cyan Printhead Error; Black Printhead Error

2-14 Service Manual
5056-XXX
932 - Cyan Printhead Error
933 - Black Printhead Error
Step Questions/actions Yes No
1 Check to ensure that the cables between the LED
printhead and the printhead controller board as well as
the cables between the printhead controller board and
the printer controller board are properly connected.
Are they properly connected?
Go to step 2. Properly connect
the cables.
2
Replace the LED printhead for the affected color.
Did this resolve the problem?
Problem solved. Replace the
printhead
controller board,
and go to step 3.
3
Did replacement of the printhead controller board
resolve the problem?
Problem solved. Replace the
printer controller
board.
Step Questions/actions Yes No
1 Check to ensure that the cables between the LED
printhead and the printhead controller board as well as
the cables between the printhead controller board and
the printer controller board are properly connected.
Are they properly connected?
Go to step 2. Properly connect
the cables.
2
Replace the LED printhead for the affected color.
Did this resolve the problem?
Problem solved. Replace the
printhead
controller board,
and go to step 3.
3
Did replacement of the printhead controller board
resolve the problem?
Problem solved. Replace the
printer controller
board.