Diagnostic information 2-47
5056-XXX
Map 10 - Unrecoverable Check Tray (x) or Duplex Connection message
Step Questions/actions Yes No
1 Is the problem with a specific paper tray or the duplex
unit?
Go to step 2. Go to step 8.
2 Is the problem with tray 1? Go to step 3. Go to step 6.
3 Are connectors CN8 and CN6 on the printer controller
board properly connected?
Go to step 4. Properly connect
the connectors.
4 Is connector CN3 on the expansion paper feed control
card, for tray 1, properly connected?
Go to step 5. Properly connect
the connectors.
5 Replace the tray 1 expansion feeder control card. Does
this fix the problem?
Problem solved. Return the tray 1
expansion feeder
control card, and
replace the
printer controller
board. If the
problem remains,
replace the
expansion feeder
cable assembly.
6 Are connectors CN9, CN8, CN7 and CN3 on the
expansion feeder control card (for the problem tray and
the trays above and below) properly connected?
Go to step 7. Properly connect
the connectors.
7 Exchange the expansion feeder control board for the
problem tray with one above or below. Does the
symptom follow the exchanged card?
Replace the
defective
expansion feeder
control card.
Replace the
upper and lower
expansion paper
feed drawer
connecting cable
assemblies.
8 Are any of the pins or contacts on the duplex drawer
connectors bent or damaged?
Go to step 9. Repair or replace
the connector.
9 Are connectors CN101 and CN102 on the duplex
interface card properly connected?
Go to step 10. Properly connect
the connectors.
10 Replace the duplex interface card. Does this fix the
problem?
Problem solved. Return the duplex
interface card
and go to step
11.
11 Replace the duplex interface cable. Does this fix the
problem?
Problem solved. Go to step 12.
12 Are CN16 on the printer controller board and CN3 on
the CK2 daughter board on the printer controller board
properly connected?
Replace the
printer controller
board. If the
problem remains,
replace the
duplex connector
cable.
Properly connect
the connectors.
To Next Page
Loading...
