Diagnostic information 2-49
5056-XXX
Map 12 - Unable to print from USB drive service check
Map 13 - False tray (x) too full
Map 14 - False 32 - replace unsupported cartridge
Step Questions / actions Yes No
1 Is the file being printed, a supported format? Go to step 2. Try a supported
file format.
2 Is the USB drive properly inserted? Go to step 3. Properly insert
the USB drive.
3 Is the USB drive a supported drive? Go to step 4. Try a supported
USB drive.
4 Try another drive. Did this work? Problem solved. Go to step 5.
5 Are the connections on the operator panel and the RIP
board properly connected? Are any pins on the
connectors bent or broken?
Go to step 6. Properly connect
all connections.
6 Replace the operator panel. Did this work? Problem solved. Go to step 7.
7 Using a voltmeter, check pin 6 for 3.3V and pin 2 for 5V
on J26 on the RIP board. Are the voltages correct?
Replace the USB
cable.
Replace the RIP
board.
Step Questions / actions Yes No
1 Is the paper cassette in the printer? Go to step 2. Insert the paper
cassette.
2 Is the tray too full? Take paper out of
the tray until the
tray full line in the
cassette is
visible.
Go to step 3.
3 Is the paper present sensor dirty? Clean the sensor. Go to step 4.
4 Is the paper feed position roll actuator broken? Replace the
paper feed unit.
Replace the
printer controller
board.
Step Questions / actions Yes No
1 Is a supported cartridge installed? Go to step 2. Switch to a
supported
cartridge.
2
Try a different cartridge. Did this work? Problem solved. Go to step 3.
3
Check the RFID antenna cable connections, and
CN 21 on the printer controller board. Are they properly
connected?
Replace the
printer controller
board.
Properly
connect the
connectors.
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