Diagnostic information 2-45
5056-XXX
Map 6 - False <color> Print Unit Missing message
Map 7 - False 88 <color> Toner Low/Toner Empty message
Step Questions/actions Yes No
1 Are all the toner cartridges and photodevelopers
installed?
Go to step 3. Install the
missing cartridge
or
photodeveloper.
2 Did this fix the problem? Problem solved. Go to step 3.
3 Are all connectors that the print unit photodeveloper
contacts when the top cover is closed operating
correctly and not damaged, worn, or missing?
Go to step 4. Replace the sub
frame.
4 Is CN9 on the printer controller board properly
connected?
Go to step 5. Properly connect
CN9.
5 Check the connectors on the RFID antenna and CN 21
on the printer controller board. Are they properly
connected?
Replace the
printer controller
board.
Properly connect
the cables.
Step Questions/actions Yes No
1 Ensure the RIP board and the printer controller board
are updated to the latest code.
Are the boards at the latest code level?
Go to step 2. Upgrade the RIP
and controller
board codes to
the latest level.
2 Ensure that the encoder located at the rear of the toner
set is clean and free of dirt or paper dust.
Is the encoder wheel clean and free of dirt or paper
dust?
Go to step 3. Clean the
encoder wheel,
or replace the
toner set.
3 Is the toner remaining photo interrupter sensor clean
and free of obstructions?
Go to step 4. Clean or replace
the toner
remaining photo
interrupter.
4 Is the connector of the problem color properly
connected on the printer controller board?
Replace the
printer controller
board.
Properly connect
the connector.
Magenta CN1
Yellow CN1
Cyan CN1
Black CN1
To Next Page
Loading...
