Lexmark M3250 Service Manual

B. Collecting the firmware logs (Fwdebug and logs.tar.gz) from the SE menu
Notes:
• Make sure that your printer is connected to a network or to a print server.
• Some printers are designed to restart automatically after a 9yy error. On these printers, you can retrieve
the secondary crash code information using the SE menu.
1 Open a web browser, type http://printer_IP_address/se, and then press Enter.
2 Click Logs Gzip Compressed.
Note: A logs.tar.gz file is saved to the Downloads folder. The file may take several minutes to save. You
may rename the file if a logs.tar.gz already exists in the Downloads folder.
3 E-mail the logs to your next level of support.
Note: To download the FWdebug log to a
flash
drive, see
“General SE” on page 150.
C. Collecting the settings from the Menu Settings Page
Note: The Menu Settings Page is
dierent
for each printer. For more information, see the User’s Guide. Your
next level of support will tell you which page they want to see.
Copying the Menu Settings Page from the Embedded Web Server (EWS)
Note: Make sure that your printer is connected to a network or to a print server.
1 Open a web browser, type http://printer_IP_address, and then press Enter.
2 Click Settings, and then select one of the settings pages from the links shown on the page.
3 Copy all the information, and then save it as a text
file.
4 E-mail the text
file
to your next level of support.
Printing the Menu Settings Page
1 From the home screen, navigate to:
Reports > Menu Settings Page
2 Print the Menu Settings Page, and then use Scan to E-mail to send it to your next level of support.
D. Collecting information from the user
Ask the user for information about the following:
• Print job being run
• Operating system being used
• Print driver being used
• Other information on what was happening when the 9yy error occurred
4600-830, -835, -895
Diagnostics and troubleshooting
131

Lexmark M3250 Specifications

General

Color	No
Duplex printing	Yes
Print technology	Laser
Time to first page (black, normal)	6 s
Print speed (black, normal quality, A4/US Letter)	50 ppm
Printing colors	Black
Maximum duty cycle	175000 pages per month
Recommended duty cycle	2000 - 20000 pages per month
Number of print cartridges	1
Page description languages	-
Paper input type	Paper tray
Total input capacity	650 sheets
Total output capacity	250 sheets
Maximum input capacity	2300 sheets
Maximum number of input trays	4
Multi-Purpose tray input capacity	100 sheets
Envelopes sizes	7 3/4, 9, 10, DL
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm), Universal
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Mopria Print Service
USB connector	USB Type-A / USB Type-B
Standard interfaces	Ethernet, USB 2.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Processor cores	2
Processor frequency	1000 MHz
Sound pressure level (printing)	55 dB
Operating altitude	0 - 2896 m
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Sustainability certificates	EPEAT Silver, ENERGY STAR
Power consumption (printing)	- W
Control type	Touch
Product color	Black, White
Display diagonal	4.3 \
Market positioning	Business

Weight and Dimensions

Depth	373.4 mm
Width	398.8 mm
Height	302.3 mm