Action Yes No
Step 4
a Properly connect the cables to the controller board.
b POR the printer into the Diagnostics menu.
Does the error remain during startup?
Go to step 5. Go to step 6.
Step 5
a Replace the controller board.
b POR the printer.
Does the error remain during startup?
Note: If an error dierent from the original 900.xx is displayed,
consult the service check for that error.
Go to step 31. The problem is
solved.
Step 6
Print the following:
• Error log
• Menu settings page
• Network settings page
Does the error remain while these pages were printing?
Go to step 31. Go to step 7.
Step 7
Note: Before performing this step, write down the following
information about the
file
being sent to the printer:
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS, etc.)
a Reattach the communications cable.
b POR the printer.
c Send the printer a print job.
Does the error remain?
Go to step 8. Go to step 10.
Step 8
a POR the printer.
b Send a dierent print job to the printer.
Does the error remain?
Go to step 9. Go to step 10.
4600-830, -835, -895
Diagnostics and troubleshooting
133
To Next Page
Loading...
