Actions Yes No
Step 5
Replace the imaging unit.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Check if the imaging unit contact (C) is contaminated, broken, or
bent out of proper position.
Is the contact contaminated, broken, or bent out of proper
position?
Go to step 7. Go to step 8.
Step 7
Clean or repair the imaging unit contacts.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Step 8
Check the high voltage metal contacts on the imaging unit for
damage. If necessary, replace the imaging unit.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Check cable JPS1 from the controller board to the power supply
for proper connection.
Is the cable properly connected?
Go to step 11. Go to step 10.
Step 10
Reseat the cable.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Replace the cable.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
4600-830, -835, -895
Diagnostics and troubleshooting
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