Action Yes No
Step 6
Replace the separator roller assembly.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests
b Select the motor (Pick Motor (tray 1)), and then touch Start.
Does the motor run?
Go to step 9. Go to step 8.
Step 8
a Reseat the pick motor cable.
b Check if the motor is functional and free of damage.
Is the motor functional and free of damage?
Contact the next
level of support.
Go to step 9.
Step 9
Replace the motor. See
“Pick/lift motor gearbox removal” on
page 232.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Tray 1 to sensor (input) jam at trailing edge service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 66.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Input tray quick print > MPF tray > Single
b Check if the same error occurs.
Does the same problem remain?
Go to step 5. Go to step 3.
Step 3
Check the tray 1 separator roller assembly for wear and damage.
Is the separator roller assembly free of wear and damage?
Go to step 5. Go to step 4.
Step 4
Replace the separator assembly.
Does the problem remain?
Go to step 5. The problem is
solved.
4600-830, -835, -895
Diagnostics and troubleshooting
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